- The payment was made using BTC or ETC and you got 6 confirmations
- The payment was made using BTC or ETC and you transferred the right amount. If the amount of $ that was transferred is less or more than what was listed when paid , then the payment won't be accepted.
- The payment was made using QIWI, Yandex or using any other services listed (non crypto) and the amount of time that passed after buying is an hour or more.
If all of the above was checked and correct, but your account was not still upgraded , then you need to contact free-kassa support:
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- Choose something that says «По совершенному платежу»
- Fill out all of the needed fields including your mail that was used when paid and ID of the payment. Press button that says "создать" and wait for their answer.
With the answer that was given to you , you can contact me in order to solve your problem.